CSM Certification

Since 1994 and 1000s of CSMs worldwide, the CSM curriculum was originally created by the SIIA and  has taught students how to better manage their software licenses and to know what liabilities exist when it comes to non-compliance with the copyright law.  In addition, students learn the importance of a SAM (software asset management) team and how to build the foundation to a productive SAM (software asset management) initiative. SAM and maintaining software compliance in one’s environment is not easy, equip yourself with the right knowledge to tackle SAM efficiently.  Become a CSM today!

What You Will Learn

Who Should Attend

  • Identify the components of an effective software management plan
  • Reduce waste of unused software licenses in your IT department
  • Recognize various types of software license agreements
  • Understand liabilities surrounding copyright infringement
  • Untangle the details of the self-audit process

Employees that are involved with the management of software licenses: Software Licensing Managers; Software Compliance Managers; IT Administrators; IT Asset Managers; IT Procurement Managers; IT Service Managers; Purchasing Agents; Legal Representatives; HR Personnel; and Software Asset Managers.

CSM Syllabus

Unit I: Introduction & Course Objectives

  • Definition of Software Asset Management (SAM)
  • Software Industry Response to Software Compliance and SAM
  • Course Objectives

Unit II: Understanding Copyright Law

  • Definitions of Intellectual Property
  • Review of US Copyright Law – Title 17
  • Canada Copyright Law – (International Law)
  • Liabilities of Copyright Law
  • “Special” Situations for Copyright Law
  • Exercise: Reasons for Software Piracy

Unit III: Software Piracy-the Problem Defined

  • Global Piracy Rates
  • Types of Software Piracy
  • Consequences of Software Piracy

Unit IV: Understanding License Agreements

  • Software License Agreement Definition
  • Types of License Agreements
  • Metering Software
  • Exercise: License Agreements Review

Unit V: Anti-Piracy Actions

  • Trade Associations
  • Anti-Piracy Actions
  • Cease and Desist
  • Cooperative Audits
  • Litigation
  • Anti-Piracy Statistics

Unit VI: Developing a Software Management Plan

  • Software Management Team
  • Components of a Software Management Plan
  • Standards for SAM
  • ISO 19770-1 Overview
  • Evaluate Organization Current Status

Unit VII: Communicating the Plan

  • Educating Users
  • Building a Case
  • Presenting Case to Management

Unit VIII: The Audit Process

  • Three-fold Process
  • Field Work
  • Report Audit Results
  • Take Corrective Actions

Pricing and Delivery Methods

OnDemand - $495

Live - $695

Private Training - See Pricing

Certification Exam

The online exam is a must for the Certification designation.  Student must have completed the Certification Course before taking Certification Exam, otherwise Exam results will be invalid with no refund.  For Onsite or Private Seminars email instructions will be sent to student immediately following any Live Course Training and the student will have 30 Day Access to the Exam once email has been sent.  For OnDemand Courses and Exams, 30 Day Term begins immediately after receipt of payment.

  • 30 Day Access Term
  • Student has 2 attempts to pass Exam during Access Term Period (80% to pass)
  • Student will be given option to print Certificate upon passing the exam within LMS (Learning Management System)

If student fails to pass the certification exam or access term expires, student may re-purchase the exam for a $50 fee.  Please contact support@licenselogic.com for any re-purchases.


The CSM contains the CSM Manual which is over 100 pages and made available to the student for download (PDF).

Re-Certification Information

Students must Re-Certify once every 3 Years.  If a major update to Certification Course occurs before the student’s 3-Year term is expired, an announcement will occur and students can determine if they need to achieve the updated Certification.  See the Re-Certification page for further information.

NOTE:  For past students with an expiration on their respective Certification certificate see Re-Certification page to find out more information on how to receive an updated certificate.

ESM Pro Information

Student must complete all Certifications (CSM, ASM, ESM; plus one of the following certifications:  CCLM, CSLN or CSM Cyber I) in order to achieve the ESM Pro Certification designation.  Upon completion of all Certifications Student may request an ESM Pro certificate by contact support@licenselogic.com.

Error: Please enter a valid email address

Error: Invalid email

Error: Please enter your first name

Error: Please enter your last name

Error: Please enter a username

Error: Please enter a password

Error: Please confirm your password

Error: Password and password confirmation do not match